Privacy Policy
At Pic Visual, operated under Pic Visual Services, we consider the privacy and security of your personal data and digital assets to be our highest priority. This Privacy Policy details how we handle information collected through our image retouching services, digital platforms, and customer interactions.
Information We Collect
We collect information necessary to provide high-quality photo editing, clipping path, and digital retouching services. This includes:
- Account Information: Your full name, company name, email address, contact details, and encrypted authentication details provided upon registration.
- Uploaded Media Assets: Original high-resolution images, RAW files, vector graphics, reference files, and editing instructions submitted to our server.
- Technical & Usage Data: IP addresses, browser types, operating systems, referring URLs, and time spent on our platform via standard web telemetry.
- Billing & Payment Metadata: Transaction IDs, billing addresses, and invoice histories (Note: Credit card numbers are handled directly by payment processors).
How We Use Your Information
We process your data strictly for legitimate operational purposes:
Service Fulfillment
Routing files to assigned retouchers to execute clipping, color correction, and mask creation.
Client Communication
Sending order status updates, proofing notifications, job delivery links, and support responses.
Platform Security
Detecting fraudulent activity, unauthorized logins, and ensuring compliance with our Terms.
Quality Assurance
Reviewing internal retouching standards to maintain consistent output quality for your brand.
AI Training Protection Guarantee: Pic Visual does not use your uploaded client images, proprietary assets, or personal data to train public generative AI image models without your explicit, written opt-in consent.
Image Upload Rights, Confidentiality & 180-Day Storage
We treat all client photos with absolute confidentiality. Whether you are an e-commerce brand, commercial photographer, studio, or individual, your images remain private.
Our Strict Confidentiality Pledge:
- Zero Unauthorized Publishing: We will never showcase, publish, distribute, or share your original or edited images on our portfolio, website, or social media without written consent.
- Encrypted Private Storage: Uploaded assets are stored in enterprise-grade AWS S3 buckets featuring AES-256 bit encryption at rest and TLS 1.3 in transit.
- Strict Internal Access: Only technicians directly assigned to your retouching job are granted temporary access to your image files.
180-Day Automated File Retention Rule
To protect server storage and secure your privacy, Pic Visual retains completed orders and uploaded files on our active servers for exactly 180 calendar days from the date of order completion. During this 180-day window, you may redownload your completed files or request revisions.
After 180 days, high-resolution original and edited files are permanently purged from active storage. Clients may request immediate manual deletion at any time prior to the 180-day mark via account settings or by contacting our data protection officer.
Third-Party Sign-In (Google / Apple OAuth)
You may create an account or log in to Pic Visual using third-party single sign-on (SSO) providers, such as Google Sign-In or Apple ID.
When using these services, we obtain authentication tokens and basic profile details authorized by you (such as your name, email address, and profile photo URL). We do not collect or store your Google or Apple passwords. You can revoke Pic Visual's access at any time through your Google Security Account Settings or Apple ID Privacy Controls.
Payment Security & Gateway Integration
Financial security is paramount. All financial transactions on Pic Visual are processed through PCI-DSS Level 1 certified third-party payment gateways, including Stripe and PayPal.
- Pic Visual servers never store, log, or inspect full credit card numbers, CVV codes, or bank account credentials.
- Payment providers share only tokenized verification codes and transaction status logs with us to confirm successful payments.
- All checkout pages are protected by 256-bit Transport Layer Security (TLS) encryption.
Your Rights & GDPR / CCPA Compliance
Regardless of your geographic location, Pic Visual grants you full control over your personal data under global privacy frameworks like GDPR and CCPA:
Right to Access
Request a complete copy of personal information held in your client profile.
Right to Erasure
Request immediate purging of your account, history, and uploaded files ("Right to be Forgotten").
Right to Rectification
Update incorrect account preferences or contact info directly from your portal.
To exercise any of these rights, submit a formal request to [email protected]. We process verified identity requests within 48 business hours.